Privacy Policy — lg04d

Introduction

lg04d ("we", "us", "our") is the operator of the online betting and gaming platform accessible at https://lg04d.cam. We are committed to protecting the privacy and personal data of all individuals who interact with our Platform, whether as registered Members, prospective members, or casual visitors.

This Privacy Policy applies to all personal data collected by lg04d in connection with the Platform, including data provided at registration, during account use, during identity verification (KYC), through payment processing, and through your interactions with our customer support team.

We operate primarily in the Indonesian market, and a significant proportion of our Members are residents of cities such as Jakarta, Surabaya, Medan, Bandung, Bali, and Yogyakarta. This policy reflects our obligations under our international gaming license as well as international data protection best practices applicable to our operations.

Definitions

For the purposes of this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person — i.e., information from which a living individual can be identified directly or indirectly.
• "Processing" means any operation performed on personal data, including collection, storage, retrieval, use, disclosure, erasure, or destruction.
• "Member" means a registered account holder on the lg04d Platform.
• "Platform" means the lg04d website at https://lg04d.cam, including all associated services, applications, and content.
• "KYC" means Know Your Customer — the identity and document verification process required of all Members under our licensing conditions.
• "Third Party" means any natural or legal person, public authority, or body other than the Member and lg04d.
• "Data Controller" means the entity that determines the purposes and means of processing personal data — in this context, lg04d.
• "Processor" means a third party that processes personal data on behalf of lg04d, pursuant to a data processing agreement.
• "Cookies" means small text files placed on a user's device by a website to store information about that user's session or preferences.

Personal Data We Collect

lg04d collects the minimum personal data necessary to operate the Platform safely and in compliance with applicable regulations. The categories of data we collect are described in the table below:

We do not intentionally collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data beyond the photograph included in a government-issued identity document required for KYC purposes.

How Personal Data Is Collected

Personal data is collected through the following channels:

• Directly from you: Information you provide when registering an account, completing KYC, making deposits or withdrawals, contacting our support team, or responding to surveys or promotions.
• Automatically: Technical data collected when you access the Platform, including IP address, device identifiers, browser information, and session data, collected via server logs and cookies.
• From third parties: Identity verification data cross-referenced through our KYC partner services; fraud signals from our payment processing partners; publicly available sanctions and watchlist data checked as part of AML screening.

Purpose & Legal Basis for Processing

lg04d processes personal data only where a valid legal basis exists. The purposes for which we process your data, and the corresponding legal bases, are as follows:

Data Sharing with Third Parties

lg04d does not sell, rent, or trade your personal data to any third party. We share personal data only in the following limited circumstances:

• Payment Processors: We share financial transaction data with our banking and e-wallet partners (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja) strictly to execute deposit and withdrawal instructions you initiate.
• KYC and Identity Verification Partners: Identity documents submitted during KYC are processed by our licensed verification partners under data processing agreements that prohibit secondary use of the data.
• Platform Technology Providers: Cloud hosting, analytics, and security service providers who access data only as necessary to provide their services to us, under binding data processing agreements.
• Game Content Providers: Where your gameplay generates data transmitted to or from game studios (Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, Pocket Games Soft), those providers receive only the minimum data required to operate the game session (Member ID, bet amount, game outcome). They do not receive your name, identity documents, or bank details.
• Law Enforcement and Regulatory Authorities: Where we are required by law, court order, or regulatory direction to disclose personal data to a competent authority, we will comply. Where legally permissible, we will notify you of such a disclosure.

All third-party processors are required to handle personal data in accordance with applicable data protection standards and are prohibited from using data beyond the specific purpose for which it was shared.

International Data Transfers

lg04d operates as an offshore platform and our data infrastructure may involve processing personal data in multiple jurisdictions. Where personal data is transferred to countries that do not have data protection laws equivalent to international standards, we ensure appropriate safeguards are in place, including contractual data transfer clauses with the relevant service providers.

By using the Platform and providing your personal data, you acknowledge that your data may be transferred to and processed in jurisdictions outside Indonesia. We take all reasonable steps to ensure that such transfers are conducted securely and that your data receives an equivalent level of protection to that afforded within Indonesia.

Data Retention

lg04d retains personal data for as long as necessary to fulfil the purposes described in this policy and to comply with applicable legal obligations. Our standard retention periods are as follows:

• Account and KYC data: Retained for a minimum of 5 years following permanent account closure, as required by AML and gaming licensing regulations.
• Transaction records: Retained for a minimum of 5 years, consistent with financial record-keeping obligations.
• Support communication logs: Retained for 2 years from the date of the communication.
• Usage and technical logs: Retained for 12 months, used for security monitoring and fraud investigation.
• Marketing preference data: Retained until you opt out of marketing communications, at which point it is updated to reflect your preference.

Where retention is required by law, we cannot erase data upon request during the applicable retention period. Following expiry of the applicable retention period, data is securely and permanently deleted or anonymized.

Data Security

lg04d implements technical and organizational security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. Our security practices include:

• 256-bit TLS (Transport Layer Security) encryption for all data transmitted between your device and the Platform;
• Encryption of personal data and financial records at rest using industry-standard algorithms;
• Role-based access controls limiting staff access to personal data to those with a documented operational need;
• Regular security audits, vulnerability assessments, and penetration testing conducted by independent third parties;
• Multi-factor authentication options for Member accounts;
• PCI-DSS-compliant payment processing — we do not store full payment card details on our servers.

While we take these measures seriously, no internet-based system can guarantee absolute security. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected Members and relevant authorities in accordance with applicable breach notification obligations.

Cookies & Tracking Technologies

The lg04d Platform uses cookies and similar tracking technologies to ensure the Platform functions correctly, to maintain session security, and to understand how visitors interact with our pages. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the Platform to function. They maintain your authenticated session, remember your currency preference, and protect against cross-site request forgery. These cannot be disabled without preventing you from using the Platform.
• Analytics Cookies: Aggregate, anonymized data about how pages are used, which features are accessed, and where errors occur. This helps us improve the Platform over time. Analytics data is not linked to identifiable individuals.
• Functional Cookies: Remember your preferences (e.g., language, notification settings) so you do not need to re-enter them on each visit.

We do not use advertising or tracking cookies from third-party ad networks. You may control cookie preferences through your browser settings. Disabling analytics or functional cookies does not affect your ability to use the Platform's core betting and gaming features.

Marketing Communications

lg04d may send you promotional communications — including information about new bonuses, promotions, game launches, and other Platform news — where you have given your explicit consent to receive such communications during registration or at any subsequent point.

You may withdraw consent and opt out of marketing communications at any time by:

• Contacting our support team via live chat or by emailing [email protected] with the subject line "Unsubscribe";
• Updating your notification preferences in your Account settings.

Opt-out requests are processed within 7 calendar days. Opting out of marketing has no effect on transactional communications, which we are required to send (e.g., deposit confirmations, withdrawal notifications, security alerts, account status updates).

Minors

If you believe that a Minor has registered on the Platform, please notify our support team at [email protected] immediately. We take underage access very seriously and will act on all reports promptly.

Your Data Rights

As a Member of lg04d, you have the following rights with respect to your personal data, subject to applicable law and our regulatory retention obligations:

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you may request that it be corrected.
• Right to Erasure ("Right to be Forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations (see Section 8).
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances, such as while a rectification request is pending.
• Right to Data Portability: You may request your personal data in a structured, machine-readable format for transfer to another service.
• Right to Withdraw Consent: Where processing is based on consent (e.g., marketing), you may withdraw consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to processing based on legitimate interests at any time. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests.

To exercise any of these rights, contact our Data Protection contact via email at [email protected] with the subject line "Data Rights Request". We will respond within 30 calendar days. We may require identity verification before processing a data rights request.

Complaints

If you believe that lg04d has not handled your personal data in accordance with this Privacy Policy or applicable law, you have the right to raise a formal complaint. We ask that you first contact our support team to allow us the opportunity to resolve the matter directly:

• Email: [email protected] — Subject line: "Privacy Complaint"
• Live chat: Available 24/7 on the Platform

We will acknowledge formal privacy complaints within 5 business days and aim to resolve them within 30 calendar days. Complex cases may take longer; we will notify you if additional time is required and explain why.

Amendments to This Policy

lg04d reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or Platform features. When material changes are made, we will post a notice on the Platform and update the "Last Updated" date at the top of this document.

Your continued use of the Platform following publication of an amended Privacy Policy constitutes your acceptance of the updated terms. If you do not agree to material changes, you may close your account and request withdrawal of your Real-Money Balance by contacting our support team.

Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or the personal data lg04d holds about you, please contact us through the following channels:

Support hours: 24 hours · 7 days · WIB (UTC+7). lg04d is headquartered offshore under its international gaming license; correspondence must be directed via the digital channels listed above.